Return policy

Returning & Exchanging Online Orders

You now have 30 days to return eligible merchandise for a refund to the original form of payment.

For merchandise returned within 30 days of the delivery date, a refund will be issued to the original form of payment at the original selling price. If returned after 30 days, a merchandise credit will be issued at the original selling price.

All items can be returned with the exception of wedding gowns, bridal separates, and Unlimited Furniture Delivery items, which must be shipped back to our warehouse.

Select upholstery is subject to a restocking fee if returned, plus applicable taxes. The fee will be deducted from the refund once the return is processed. For details about the restocking fee for a specific item, please visit the product page.

Please note that reusable and protective face masks, menstrual cups, personal devices from our sexual wellness assortment, and sale items purchased at an additional sale-on-sale discount and marked "Final Sale" cannot be returned or exchanged.

Return labels are only available for orders shipping to the continental US and no additional postage is required. However, a $5.95 shipping charge will be deducted from your refund unless you are processing an exchange. Please note, shipping fees are non-refundable. Please allow approximately 1-2 weeks for processing. Additional delays may occur. For a faster refund, your return label and return slip should correspond with the items in your package. Please process and mail multiple returns individually. You will receive an email notification when your return has been processed (be sure to check your spam folder).

Please note:BRANDYMELVILLES.com is not responsible for non-theohpolly.com items shipped back to us in error.

Refund Process

Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur. For a faster refund, your return label and return slip should correspond with the items in your package. Please process and mail multiple returns individually.

A refund will then be credited back to your original method of payment and will post approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.

Exchanges

We offer the exchange options listed below.

Exchange for the Same Item in a Different Size or Color

Did you order the wrong size or color? We’ll provide a FREE return label and waive shipping for your new order. Select "Begin Online Return or Exchange" below.

Exchange for a Different Item

If you’d like to exchange your order for a different item(s), please visit your Order History and select “Start a Return or Exchange”.

Once you have finished the return process for the selected item(s), feel free to continue shopping and place a new order for any newly selected styles!

Please refer to our Refund Process for more information regarding return and refund processing timelines.

Exchange for a Broken or Damaged Item

We apologize for any unexpected events with your order. If the damaged item is glass or ceramic, please contact us for more assistance. If you are able to repackage and send your item back, review the process for a free exchange in our online returns portal here.

Exchange for Wrong Item

We apologize for the error with your order. Please contact us for more assistance, as we would like to review our inventory before an exchange order is placed.

Email:[email protected]